SUPPORT / CONTACT

遇到问题,先从最常见的几步开始。Start with the fixes that solve most issues.

安装、快捷键、权限、AI 和数据清理,都可以在这里快速找到排查方法。正式联系渠道将在公开发布前补充。Find quick checks for installation, shortcuts, permissions, AI, and data cleanup. Official contact channels will be added before public release.

公开联系渠道准备中Public contact channel in progress

当前可先使用下方自助排查;支持邮箱和隐私联系渠道会在正式发布前公布。Use the self-service checks below for now. Support and privacy contact details will be published before release.

01

无法打开浮层Overlay does not open

先确认当前是普通 http/https 网页;Chrome 内部页和商店页受浏览器限制。检查 Alt + Q 是否被其他扩展占用,也可点击扩展按钮。Confirm you are on an ordinary http/https page; browser internal and store pages are restricted. Check whether another extension uses Alt + Q, or use the extension action.

02

新标签页未显示工作台Workspace missing on new tab

在扩展管理页确认签绪已启用,然后关闭并重新打开新标签页。若有其他新标签页扩展,浏览器通常只允许一个生效。Confirm TabToTask is enabled, then close and reopen the new tab. Browsers generally allow only one new-tab extension at a time.

03

书签 / 历史授权被拒绝Bookmarks / history denied

核心页签管理仍可用。再次使用“从书签导入”或历史结果区的授权按钮即可重试,也可在扩展详情页管理权限。Core tab management still works. Retry from Import from bookmarks or the history permission action, or manage permissions on the extension details page.

04

AI 没有结果AI returns no result

确认已主动开启 AI、地址为 HTTPS、模型与密钥正确。超时、断网或 Key 错误会降级到本地机制,不影响手动任务。Confirm AI is enabled, the endpoint is HTTPS, and the model and key are correct. Timeouts, offline state, or key errors fall back to local logic without blocking manual tasks.

05

清除数据Clear data

在隐私与数据设置中可分别清除行为轨迹、AI 密钥或全部本地数据。卸载会删除扩展本地存储;同步偏好由浏览器账户管理。Privacy & Data settings can separately clear behavior events, the AI key, or all local data. Uninstalling removes extension local storage; the browser account manages synced preferences.

06

报告问题前Before reporting an issue

请记录浏览器与签绪版本、复现步骤、预期与实际结果。截图前移除账号、邮件、支付、医疗等敏感信息;不要发送 API 密钥。Record browser and TabToTask versions, reproduction steps, expected behavior, and actual behavior. Remove sensitive account, email, payment, or health data from screenshots, and never send API keys.

SELF-SERVICE

还没解决?继续查看这些说明。Still stuck? Continue with these guides.